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04/01/2016

911 System Done in by a Malfunctioning Air Conditioner

Lawmakers want answers about how this could occur after county spent tens of millions of dollars 911 equipment, maintenance, training and testing.

Sandra Tan, The Buffalo News, N.Y. | March 31, 2016

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Erie County’s 911 system shut down for nearly four hours Wednesday morning – done in by a malfunctioning air conditioner.

And the failures didn’t stop there. The back-up system didn’t work either, and more than half an hour passed before anyone realized it. County dispatchers headed to a secondary location in Cheektowaga, only to discover that emergency calls that were supposed to be diverted there weren’t coming in.

Now lawmakers want answers about how this could occur after spending tens of millions of dollars in recent years on 911 equipment, maintenance, training and testing.

Full article: : http://www.emergencymgmt.com/disaster/Erie-County-officials-seek-answers-after-911-failure.html

Posted at 12:46 PM in Dispatch centers and PSAP's, Federal, State, Local Government, Fire-Rescue-EMS, Information security, Infrastructure protection, Resiliency, DR, BCP, and COOP |

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